Frequently Asked Questions

If you experience any problems while attempting to access or have questions related to your BBA membership (i.e., billing/payment issues, membership cancellations, etc.), please click here to visit CCBill's Consumer Support page. You can also contact CCBill directly at or through their 24/7 Consumer Support Center at 1-888-596-9279. If you joined us through Epoch, please click here to visit Epoch's Billing Support page.

PLEASE NOTE: Usernames and passwords are CASE-SENSITIVE, meaning you must enter them EXACTLY as you did when signing up for the site. For example, if you signed up with the username “ApolloFan,” that capitalization must be included and entering things such as “apollofan,” “aPollofAn,” and/or “APOLLOFAN” will result in failed log-in attempts and a potential IP block by the site’s security system.

Most log-in issues and IP blocks are the result of entering an incorrect username or password. You can always use our "Password Problems" link at the bottom of each page to confirm the username and password that you entered when joining the site.

If you have questions related to something other than log-in, cancellation, or billing issues, and you don't see your question answered below, please click here to contact us.

What is the difference between a BBA membership and buying credits?

A membership gives you UNLIMITED ACCESS to watch/stream our entire collection of over 450 original, high-quality scenes in multiple video speeds up to 720p HD quality. It's recommended for viewers who enjoy a variety of models and scenes and prefer to browse and consume liberally from our collection, any time and on any PC, MAC, or mobile device. Memberships also include access to exclusive new content added regularly, as well as a 20% discount on downloads and cloud stash.

Buying credits allows you to download your favorite BBA scenes or "stash" them to the cloud and come back to enjoy them any time you'd like. Credits are recommended for viewers interested in keeping scenes FOREVER, with no time restrictions like the ones imposed by a monthly membership. They are also ideal for those who only want to see a specific model or scene. Buy as many credits as you want and spend them whenever you'd like. Your credits never expire and your credit card is never re-billed. 

What is the difference between downloading vs. "stashing" a scene using credits?

When you use your credits to download a scene, it gets saved to your computer's hard drive. You can also transfer it to your tablet, phone, or TV. You will be able to view this scene any time for as long as you'd like, even when you don't have an Internet connection or active BBA membership, and it will always be high quality.

When you use your credits to stash a scene to our cloud, it resides on OUR servers and you can access it ANY TIME from any computer or mobile device. However, you will need to have an Internet connection and the quality of the streaming scene will depend on the speed of your Internet connection. There is never any need to download anything if you use cloud stash, and it's ideal for BBA's more "discreet" members who want permanent access to their favorite scenes without the risk and stress that comes along with storing them on their personal computer or mobile device.

What kind of video quality can I expect?

All of our scenes are available in three different versions of the MP4/H.264 file format, with the highest resolution being 720p HD. We host our videos on super fast streaming video servers dedicated exclusively to streaming BBA's videos. They should play right away on any PC, MAC, or mobile device as long as you have a normal/high-speed Internet connection. They can also be played on your TV through AppleTV. Recent scenes are available to download in 1080p HD quality.

Do your movies use DRM?

No, we do NOT use DRM.

Please be aware, however, that every video you download with your credits is for your private, personal enjoyment only. Sharing BBA's copyrighted content without permission through file-sharing/piracy sites is strictly prohibited, and members caught doing this will have their memberships canceled without refund and be subject to criminal prosecution.

How often is the site updated?

New content is added THREE times a month, and most of BBA's scenes are between 30 and 90 minutes long - MUCH longer than you'll find on most other sites! Depending on our travel and production schedule (among other factors), these will sometimes be posted back to back weekly (usually on Thursdays), and other times more staggered with longer waits in between.

How will charges appear on my credit card or bank statement?

To protect your privacy, all charges will be billed DISCREETLY as " *BBA Media" or "EPOCH.COM *bbamedia" on your bank or credit card statement.

Will the videos play on my Android device?

Absolutely! If you're having trouble viewing the videos on your Android device, please try downloading and accessing the site with a different browser such as Puffin, Dolphin, Opera, or Firefox. They are free apps available through the Google Play store.

How can I find out more about you, your models, and your movies?

We've always believed that porn can be ten times more arousing and memorable when you actually know something about the real-life stories behind the video-shoots and the models who are in them. With this in mind, please be sure to check out the BBA blog and follow us on Twitter for important news and updates, hot previews of upcoming scenes, behind-the-scenes stories, information about our models and video-shoots, and back-and-forth communication with BBA's viewers. You can also sign up to receive our blog updates by email.

I'm interested in becoming a BBA model. How do I apply?

If you're at least 18 or older (with ID to prove it), please click here to complete our official model application.